In order to control the novel coronavirus, local government in Jiangsu and Zhejiang province have decided that schools should remain closed until 17th of February. All companies and factories in Jiangsu and Zhejiang province can’t open until 10th Feb. 2020. But our merchandiser team will do their best to maintain service to all our customers from home. You will have a separate email from your merchandiser with more detailed information regarding your brand. We believe we will have more clear information in the coming weeks and we will keep you all updated.
We will start to look at the status of all orders and pending samples in hand when garment factories/fabric mills returning back to work on 10th Feb. 2020. In case we foresee any potential delay, we will share all information and together with you try to find the best solution.
For your information, all express companies like DHL, FedEx and UPS also need to follow the notice from local government. It means they won’t collect and dispatch packages until 10th Feb. 2020 in Jiangsu, Zhejiang, Anhui, Fujian, Guangdong, Jiangxi, Shandong, Neimenggu, Shanghai and Chongqing. This means we will not be able to send any speed post to you until earliest 10th of February. Other provinces will start to provide services from 3rd Feb. 2020.
We hope above information is clear for now, but we will keep updating once we have new information. Please feel free to contact us in case you have any questions. You can also reach out to our merchandisers who are in charge of your brand for further detailed information. Thank you for your indulgence and we hope to overcome the difficulties very soon.